New in ActiveLens · AI Call Agent

Your best reps,
on every call.

ActiveLens is already on your team's calls and meetings, so it knows your customers. Now it answers routine calls the way your best reps would, around the clock, and creates a task for anything it can't solve.

Start free

Free plan, no credit card. The agent works with any phone system that can forward a call.

The same call at 9:42 PM, answered by two AI agents

A generic AI agentKnows its FAQ

Hi, it's Dana from Brightway. Our installation got pushed. Is the 14th the new date?

I'm sorry, I can't find that. Could you give me your order number?

Doesn't know the customer

And can we get a discount for the delay?

Sure! I can offer you 15% off your next invoice.

Makes up a promise

Call ends. Nobody on the team knows.A discount nobody approved, and no one is calling Dana back.

ActiveLens AI Call AgentKnows your calls and meetings

Hi, it's Dana from Brightway. Our installation got pushed. Is the 14th the new date?

Hi Dana. Yes, the 14th. Mark confirmed it on your Zoom meeting last Tuesday, and the hardware shipped yesterday.

From last week's meeting and calls

And can we get a discount for the delay?

Discounts are Mark's call, so I've created a task for him. He'll call you back tomorrow by 10.

Never guesses

Task created · assigned to MarkDiscount request · call back by 10:00 · summary, transcript and meeting notes attached

Works with the phone system you already have

RingCentral
Quo
Zoom Phone
Phone.com
Google Voice
Mitel
Avaya
3CX
and more

Up and running in four steps

No scripts to write and nothing for your team to change.

Connect your calls

ActiveLens plugs into your phone system or captures calls right from the desktop. No API, no IT project.

Learn from your calls and meetings

The agent learns from what your team already does: the answers, the tone, the promises made on calls and in meetings.

Forward to your number

Point after-hours, overflow or no-answer calls to your ActiveLens number. Works with any phone system.

Answer, or create a task

The agent handles routine calls. Anything it can't solve becomes a task for the right person, with the full context.

Why it works better than a generic AI agent

It knows who's calling

Generic agents start every call from zero. Ours has heard your team's calls and meetings with this customer, so it picks up where they left off.

No scripts to write

Other AI agents need weeks of FAQs and tuning. Yours learns from the conversations your team is already having.

It never makes things up

Prices, discounts, exceptions: if your team hasn't said it, the agent doesn't promise it. It creates a task instead.

Nothing falls through the cracks

Every request it can't close becomes a task with an owner and a due time. Review every conversation and step in whenever you want.

Handoff

When it can't help, nothing gets lost

The agent never guesses. It tells the caller someone will call back, in the timeframe you set, and creates a task so the right person knows exactly what's going on. Nothing falls between the cracks.

A task with an ownerAssigned to the person who knows the customer, with the callback time the agent promised.

Summary and full transcriptWhoever calls back reads the story in seconds.

Caller history from calls and meetingsMatched to past conversations, so the customer never starts over.

Instant alert to the right personBy email, text or the ActiveLens mobile app, so the callback actually happens.

Get early access

AI Call Agent is rolling out to a small group of teams first. Tell us about yours and we'll reach out to set up a pilot.

Already using ActiveLens? The agent learns from the calls and meetings you're already capturing.

Your best reps,on every call.