RingCentral + ActiveLens
Every call on RingCentral®,
captured and turned into work.
An admin connects the RingCentral account once, for the whole company. From that moment the calls your team makes — desk phone, softphone or personal mobile — arrive with a transcript, a summary, the tasks and the follow-ups already written.
Free trial · No credit card · One connection for the whole workspace
One connection, everything covered
Not just the calls one tool happens to reach.
Most tools cover a single surface and leave the rest dark. ActiveLens captures every way your business talks, and all of it lands in the same place.
Mobile calls
Calls from the RingCentral mobile app are captured through the account, with nothing installed on the handset and nothing to switch on.
Softphone and desk phone
Whatever the extension rings on is covered, because the connection is to the account rather than to a device.
Your call history
Import what is already on the account, so the record does not start empty on the day you connect.
Online meetings
Zoom, Teams and Google Meet — captured with no bot joining the call and nothing for the other side to admit.
In-person meetings
Open the app and record the room, from the same device and into the same record as everything else.
Any other dialer
If part of your team works outside RingCentral, that is captured too. ActiveLens does not need to know which system a call came from.
Already using RingCentral's AI? Keep it.
ActiveLens doesn't replace the AI in your phone system. It adds what that AI can't reach: calls on any other dialer or desk phone, all of it in one record with your meetings, and tasks that anyone in the company can own — including people with a $4 task-only seat.
Effortless
One connection, not a rollout.
An admin authorises the account once. Nobody else installs anything, and nothing changes about how your team dials.
Authorised once, at company level
Not a setup each person has to do, and not a change to anyone's phone. ActiveLens lists the extensions on the account and you invite the people you want.
No bot joining your calls
Nothing appears in the meeting, announces itself, or has to be admitted by the person you are talking to.
No PBX replacement
Your numbers, your routing and your dialer stay exactly as they are. There is nothing to port and nothing to migrate.
Nothing on the mobile
Personal handsets stay personal. Mobile calls on the account are captured without an app on the device.
Ask Anything
Answers on day one, before anyone takes a new call.
Import the history already on your RingCentral account and there is something to ask questions of immediately — you do not wait for new calls to accumulate. Ask in plain language across all of them — what customers call about, what your team promised, how this month compares with last — and the answer comes back structured, dated and grouped. Ask for an analysis and it builds the chart, then explains it underneath.
- One request builds a whole view — totals, distribution by team, top contributors — ready to re-run against fresh data
- Every line cites the call it came from, and any answer turns into a filter: show me exactly those calls
- It searches your calls, the documents you have uploaded, or both — and tells you which it used
- Not an admin tool: everyone gets it, over exactly the calls they are allowed to see
- On a call from your computer, ask about the conversation you are in right now
What is waiting when you hang up
- A full transcript, searchable across every call and meeting
- A summary of what was discussed, decided and promised
- Tasks created from the commitments made on the call, assigned to a real owner
- A follow-up email drafted from what was actually said
- A follow-up text message drafted too, ready to send from your own number
- Your CRM updated, automatically or after you review it
Live assistance works on calls made from your computer. Desk phone and mobile calls get the full after-call summary, tasks and CRM update.
Text messages
Follow up by text, from your own number.
Some conversations end in a text, not an email. After a call, the Active Hub drafts that text from what was actually said, next to the drafted email. Read it, change anything, send — it goes out from your own RingCentral number, the one already in the other person's phone, never a shared main line nobody watches.
A call that came in on RingCentral is answered on RingCentral: the follow-up text uses the same system as the conversation it belongs to, so the reply lands where the rest of it lives. The action appears only for people whose own extension can send texts.
Three steps, about a minute
An admin connects the account
Once, for the company. ActiveLens then lists every extension already on it.
You invite people from that list
Pick who to bring in. They are matched to their extension as they join.
Their calls are captured from then on
Any device, any location, including calls made from a personal mobile — with nothing installed on it.
Start free on your RingCentral account.
No credit card, no change to your phone system, and nothing to install for mobile capture. Connect the account and the next call is captured.
Free trial · No credit card · One connection for the whole workspace