Phone calls
Every call on the phone you already use,
turned into finished work.
No PBX replacement. No dialer swap. No integration with your phone system. ActiveLens records, transcribes, and summarizes your business calls — and turns them into follow-ups.
Free trial · No credit card
See it work
From the first ring to finished work.
The caller is matched to your CRM as the phone rings. Call Intelligence and Ask Anything help while you talk. And the call's Active Board drafts the tasks, email, meeting and CRM update — waiting for your approval.
The call's start, the number and the VoIP provider are picked up on their own — no integration, with any softphone — and the caller is matched to your CRM.
Why the phone was always left out
AI tools were built for video meetings, where three platforms cover nearly every call. The phone is the opposite: 101 different systems across the US and EU, none of them big enough to be worth building for on its own. So the tools skipped it.
There is a technical reason too. Online meeting platforms announce what is happening in a standard way — a meeting started, these people joined, it ended. VoIP dialers do not. Every one behaves differently, and most of them tell you nothing at all. A tool built to listen to Zoom simply has nothing to listen to on a phone system.
How everyone else does it
An integration per platform — and on a phone line there is nothing for a bot to join, so there is no path in at all.
How ActiveLens does it
One capture point. No bot, and no integration on any softphone.
What ActiveLens works out on its own
Rather than asking your phone system for any of this, ActiveLens determines it on your own device — which is why the same technology works on every dialer.
That a call has started
The moment a conversation begins, capture starts on its own. Nothing to press, and no dependency on the dialer announcing anything.
When the call ended
The end of the conversation is detected just as reliably, so each call is stored as its own record rather than one long stream of audio.
The number on the other end
The phone number is captured alongside the conversation, so calls are attributed to the right contact and the right account without anyone typing it in.
This is the part that took the longest to build, and it is the reason ActiveLens needs no integration with your telephony at all. It works generically, across every phone system, because it never asks any of them a question.
Works with what you have
Softphones
Any VoIP client running on the desktop — whichever provider your business uses.
Desk phones
Captured through the desktop app alongside your existing handset.
Mobile phones
Captured directly on the phone systems ActiveLens integrates with — Zoom Phone, RingCentral, Quo, Phone.com and more. The ActiveLens iOS and Android apps are for in-person meetings and capturing tasks on the go.
Optional hardware
No softphone? There is a device for that.
Some teams work from a desk phone rather than a softphone on the computer. For them, ActiveLens has a small device that connects to any desk phone and passes the call audio through to the computer automatically. If your phone system is one ActiveLens connects to — RingCentral®, Phone.com or Quo — desk-phone calls are already captured through the account, and no device is needed.
Nothing is ever recorded on the device or on the phone itself. Audio passes straight through to the computer, where the same access controls, retention rules, and security apply as to every other conversation in ActiveLens.
How the device connects
- 1The handset's cord plugs into the ActiveLens device instead of the phone.
- 2The device plugs into the desk phone's handset jack, so the call's audio passes through it.
- 3A USB cable connects the device to your computer.
- 4Pick up the handset and the ActiveLens bubble starts recording on its own.
- 5The call is saved securely in the cloud and the automations run: summary, tasks, follow-ups and CRM update.
What you get after every call
Help while you're still on the call.
Live assistance works on calls made from your computer. Desk phone and mobile calls get the full after-call summary, tasks and CRM update.
And underneath all of it, what the conversation actually contained.
Chapters you can jump between, who spoke and for how long, qualification scored against what was said, objections and compliance flags — each one backed by the sentence it came from.
About recording consent
Call-recording law varies by country and by state, and some jurisdictions require the consent of every party. You are responsible for obtaining consent and complying with the law where you and the people you call are located. ActiveLens is built for businesses recording their own conversations with disclosure — not for recording people without their knowledge.
Start capturing every conversation.
Free trial, no credit card. Works on the phone you are already using — nothing to change, nothing to install on your phone system.
No credit card required