Medical Practices & At-Home Care
Every patient call, matched to the patient and followed up.
When care starts with a phone call, nothing said on it can get lost. ActiveLens captures every call, links it to the right patient, writes the summary and creates the next step, from booking the visit to calling back with results.
SOC 2 Type 2 · HIPAA safeguards assessed · BAA available · No credit card
Which patients called but didn't book a visit this week, and why?
30 patients called but didn't book.
Most wanted a same-day home visit when no slot was open, or were still waiting for an answer about their insurance.
Reasons patients didn't book
From the calls
“Can someone come out today? Tomorrow is too late for us.” · Patient (Dana) · Mon 09:10
“I'll book once I know my plan covers a home visit.” · Patient (Sam) · Wed 14:30
The calls your team handles every day
New-patient intake
I've had a fever since last night. Can someone see me today?
Symptoms, address and insurance are written down in different places, or not at all.
Booking & rescheduling visits
Can we move the home visit to Thursday afternoon?
Changes agreed on the phone don't reach scheduling or dispatch.
Telehealth consultations
The rash looks better, but the cough hasn't gone away.
The provider has to write the visit up afterwards, from memory.
Test-result callbacks
You said you'd call me with the strep result today.
Promised callbacks slip when the day gets busy.
Prescription questions
The pharmacy says they never got the refill.
The patient calls again, and someone starts from the beginning.
Insurance & billing
Is a home visit covered by my plan?
Patients don't book when the answer isn't clear on the first call.
What ActiveLens does with every call
Capture
Patient calls are captured from your phone system, softphone or desk phones, and telehealth calls on Zoom, Teams or Google Meet.
Understand
Each call is linked to the right patient and summarized: symptoms, address, insurance, availability and what was promised.
Act
Visits to book and callbacks to make become tasks with an owner on the Active Board, tracked until they're done.
How capture works: phone calls · meetings
Ask anything about your practice
Plain-language questions across every call and meeting, answered with the calls behind them. See Active Insights
“Which patients called but didn't book a visit this week, and why?”
The reasons, grouped and counted, with the calls behind each one.
“Which callbacks with test results did we promise that haven't happened?”
Open result callbacks, who promised them and when.
“What symptoms are patients calling about most this week?”
The top reasons for calling, with the trend against last week.
“Which insurance questions come up most before booking?”
The questions to answer up front, so patients book on the first call.
“Which hours have the most missed calls?”
Missed calls by hour and day, so you can staff the phones when it counts.
“Which calls had an upset patient?”
Calls flagged for tone, with what the patient was upset about.
For managers
See the whole operation, not one call at a time
See call volume by hour and area, missed calls, open callbacks and why patients called but didn't book, across every location and team.
- Right now
- Callbacks still open today, and patients who called more than once without an answer.
- What stands out
- Which hours, areas and locations miss the most calls, and why patients didn't book.
- Against your targets
- Answer rate, callbacks done on time and calls-to-visits per location and per staff member, against your targets.
When the phone is your front door
For house-call and at-home care teams, where care starts with a phone call.
- Intake to visit: symptoms, address, insurance and availability captured from the call, ready for scheduling and dispatch.
- Promised callbacks (results, prescriptions, insurance) tracked until done.
- Telehealth calls documented automatically.
- Leadership sees call volume by hour and area, missed calls, and why patients called but didn't book.
Multi-location practices and operators
Partner with us- One view across all locations or teams.
- Missed calls and follow-ups per location.
- Coaching per staff member, from their real calls.
Connects to your EHR.
- eClinicalWorks: each patient call matched to the patient, with visit and insurance context in the summary.
- Other EHR and practice-management systems: on request.
Works with the tools you already use
Don't see yours? We build integrations to your systems free. All integrations
Security & compliance
How we protect your data- ActiveLens Ltd. has completed a SOC 2 Type 2 examination (security, availability, confidentiality, privacy), which also assessed HIPAA Security Rule safeguards.
- We sign a Business Associate Agreement (BAA).
- Encrypted in transit and at rest.
- Customer data is never used to train AI models.
- ActiveLens support can access your data only with your approval, per case, time-limited and logged.
- Data-retention controls
- Access per person and per team
Questions
Is ActiveLens HIPAA compliant? Will you sign a BAA?
ActiveLens Ltd. has completed a SOC 2 Type 2 examination (security, availability, confidentiality, privacy), which also assessed HIPAA Security Rule safeguards. We sign a Business Associate Agreement (BAA).
Does it work for house-call and telehealth teams?
Yes. Calls are captured from the softphone on the computer, from desk phones through the ActiveLens device, and from mobile phones through RingCentral, Zoom Phone, Quo or Phone.com. Telehealth calls on Zoom, Teams or Google Meet are included.
Does it write into the patient chart?
No. With eClinicalWorks, each call is matched to the right patient and the summary carries their visit and insurance context, but nothing is written into the chart.
Does it work across multiple practices and locations?
Yes. You see one view across all locations, and can filter calls, questions and reports by location.
Who can access our data?
Only the people you grant access to, per person and per team. ActiveLens support sees nothing without your approval, given per case, time-limited and logged.
How long does setup take, and how is it priced?
Connect your phone system in minutes, and we import the last 30 days of calls. Pricing is per user; see the pricing page.
Import your last 30 days of calls and see what you've been missing.
No credit card. See pricing